Terms of service
HEISENER ELECTRONICS LIMITED (HEREINAFTER REFERRED TO AS THE "COMPANY") IS COMMITTED TO PROVIDING QUALITY SERVICE AND EXPERIENCE TO OUR CUSTOMERS. We comply with the relevant laws and regulations of the European Union to ensure a transparent, fair and efficient service to all our clients.
1. Service Content
Our services include, but are not limited to:
High-quality clothing sales
Customer support and after-sales service
Order processing and delivery
2. Order Processing
We will confirm your order within 24 hours of placing your order and send you an order confirmation via email or SMS. All orders are usually processed and shipped within 5-7 business days.
3. Refund and Return Policy
If there is a quality problem with the item or the item you received does not match the order, you can request a return or exchange within 14 days of receiving the item.
Returned items must be in their original packaging and labelled and unused.
Refunds will be processed within 7 business days after we confirm the return.
4. Data Protection
We protect your personal data and comply with the European Union's General Data Protection Regulation (GDPR). We will not share your data with third parties without authorization.
5. Customer Support
If you have any questions or need assistance, please feel free to contact us via our customer support email: [email protected]